Are we entitled to damages if a „chatbot” gives us false information?
Artificial Intelligence (AI) appears in more and more areas of our daily life. Numerous sites use so called chatbots which –using AI- answer our questions, we can also encounter with „persons” powered by AI „who” try to direct us to the correct administrative pathway using short questions and our answers given to these during a call with a telephone customer service. But what happens if we suffer damages in situations like these due to potential misinformation or incorrect recommendation?